General Information

Site information including account questions, order status, turnaround times and more

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11 articles in this collection
Written by JenM and Lauren

Production Steps - Start to Finish

Unsure what your order's production status means? We have provided a helpful infographic to walk you through from start to finish.

Written by JenM
Updated over a week ago

About Us

Customer Service Hours

We're here to answer any of your questions. We've listed how you can contact our customer service team.

Written by JenM
Updated over a week ago

Quality Control and Assurance

Our promise to you is simple. We work hard to make sure you are 100% satisfied with your projects. Your happiness is our top one priority.

Written by JenM
Updated over a week ago

Payment Information

Not sure which payments we accept? Below, we've listed the payment options we accept.

Written by JenM
Updated over a week ago

Our Commitment to the Environment

Find out how we are minimizing our environmental impact and respecting the environment. From our paper, ink, and recycling.

Written by JenM
Updated over a week ago

What It All Means

Print Order Status

When placing your order, you'll receive updates in real time. We've included a brief description of each status.

Written by Lauren
Updated over a week ago

Product Turnaround Times

Product times vary from the product, stock, and finish. We break down production days and the different turnaround times.

Written by JenM
Updated over a week ago

Printing Terms and Graphic Design Glossary

Not sure what a term or word means? We define and explain some of the popular terms used in the graphic design and print industry.

Written by Lauren
Updated over a week ago

The Fine Print

What are Our Terms and Conditions

You can read about our terms and conditions here.

Written by Lauren
Updated over a week ago

Our Reprint and Refund Policy

If you believe your print job is defective or has not otherwise met your requirements, please contact us. See below for more information.

Written by JenM
Updated over a week ago

Privacy and Security

We are committed to protecting the privacy of our customers. To learn more, please take a look at our privacy statement.

Written by Lauren
Updated over a week ago