General Information
Site information including account questions, order status, turnaround times and more
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12 articles in this collection
Written by Rachelle, JenM, and Lauren
Written by Rachelle, JenM, and Lauren
About Us
Customer Service Hours
We're here to answer any of your questions. We've listed how you can contact our customer service team.
Written by JenM
Updated this week
Updated this week
Quality Control and Assurance
Our promise to you is simple. We work hard to make sure you are 100% satisfied with your projects. Your happiness is our top one priority.
Written by JenM
Updated this week
Updated this week
Payment Information
Now sure which payments we accept? Below, we've listed the payment options we accept.
Written by Rachelle
Updated over a week ago
Updated over a week ago
Do We Offer Coupons or Promo Codes?
Find out why we do not offer coupons or promo coupons.
Written by Rachelle
Updated over a week ago
Updated over a week ago
Our Commitment to the Environment
Find out how we are minimizing our environmental impact and respecting the environment. From our paper, ink, and recycling.
Written by JenM
Updated over a week ago
Updated over a week ago
What It All Means
Print Order Status
When placing your order, you'll receive updates in real time. We've included a brief description of each status.
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Written by Lauren
Updated this week
Updated this week
Product Turnaround Times
Product times vary from the product, stock, and finish. We break down production days and the different turnaround times.
Written by JenM
Updated this week
Updated this week
Printing Terms and Graphic Design Glossary
Not sure what a term or word means? We define and explain some of the popular terms used in the graphic design and print industry.
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Written by Lauren
Updated this week
Updated this week
The Fine Print
What are Our Terms and Conditions
You can read about our terms and conditions here.
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Written by Lauren
Updated this week
Updated this week
Our Reprint and Refund Policy
If you believe your print job is defective or has not otherwise met your requirements, please contact us. See below for more information.
Written by JenM
Updated this week
Updated this week
Shipping Policy
Interested in learning about our shipping policy? We've listed everything you need to know about our guidelines and shipping policies below.
Written by JenM
Updated this week
Updated this week
Privacy and Security
We are committed to protecting the privacy of our customers. To learn more, please take a look at our privacy statement.
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Written by Lauren
Updated this week
Updated this week