Primoprint

Unsure what your order's production status means? We have provided a helpful infographic to walk you through from start to finish.

Production Steps - Start to Finish

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Site information including account questions, order status, turnaround times and more

General Information

We're here to answer any of your questions. We've listed how you can contact our customer service team.

Customer Service Hours

Our promise to you is simple. We work hard to make sure you are 100% satisfied with your projects. Your happiness is our top one priority.

Quality Control and Assurance

Not sure which payments we accept? Below, we've listed the payment options we accept.

Payment Information

Find out how we are minimizing our environmental impact and respecting the environment. From our paper, ink, and recycling.

Our Commitment to the Environment

About Us

When placing your order, you'll receive updates in real time. We've included a brief description of each status.

Print Order Status

Product times vary from the product, stock, and finish. We break down production days and the different turnaround times.

Product Turnaround Times

Not sure what a term or word means? We define and explain some of the popular terms used in the graphic design and print industry.

Printing Terms and Graphic Design Glossary

What It All Means

You can read about our terms and conditions here.

What are Our Terms and Conditions

If you believe your print job is defective or has not otherwise met your requirements, please contact us. See below for more information.

Our Reprint and Refund Policy

We are committed to protecting the privacy of our customers. To learn more, please take a look at our privacy statement.

Privacy and Security

While we make every effort to meet or exceed quoted turnaround times, they are not guaranteed.

Estimated Delivery Policy

The Fine Print

Homepage

Business Cards

EDDM®

Blog

Sample Request

Design Services

10+ Employees

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