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General Information
General Information
Site information including account questions, order status, turnaround times and more
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11 articles in this collection
Written by
JenM
and
Lauren
Production Steps - Start to Finish
Unsure what your order's production status means? We have provided a helpful infographic to walk you through from start to finish.
Written by
JenM
Updated over a week ago
About Us
Customer Service Hours
We're here to answer any of your questions. We've listed how you can contact our customer service team.
Written by
JenM
Updated over a week ago
Quality Control and Assurance
Our promise to you is simple. We work hard to make sure you are 100% satisfied with your projects. Your happiness is our top one priority.
Written by
JenM
Updated over a week ago
Payment Information
Not sure which payments we accept? Below, we've listed the payment options we accept.
Written by
JenM
Updated over a week ago
Our Commitment to the Environment
Find out how we are minimizing our environmental impact and respecting the environment. From our paper, ink, and recycling.
Written by
JenM
Updated over a week ago
What It All Means
Print Order Status
When placing your order, you'll receive updates in real time. We've included a brief description of each status.
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Written by
Lauren
Updated over a week ago
Product Turnaround Times
Product times vary from the product, stock, and finish. We break down production days and the different turnaround times.
Written by
JenM
Updated over a week ago
Printing Terms and Graphic Design Glossary
Not sure what a term or word means? We define and explain some of the popular terms used in the graphic design and print industry.
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Written by
Lauren
Updated over a week ago
The Fine Print
What are Our Terms and Conditions
You can read about our terms and conditions here.
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Written by
Lauren
Updated over a week ago
Our Reprint and Refund Policy
If you believe your print job is defective or has not otherwise met your requirements, please contact us. See below for more information.
Written by
JenM
Updated over a week ago
Privacy and Security
We are committed to protecting the privacy of our customers. To learn more, please take a look at our privacy statement.
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Written by
Lauren
Updated over a week ago