Some customers choose to use the online design site, Canva for creating print-ready files. When doing so, it’s important to make sure your files are set up properly for the best print outcome.

First, while designing, we recommend that you turn on the print bleed settings. This will allow you to view items going off of the page. First, click on “File” in the top left corner of your screen to do this. Then check “Show print bleed.” Bleed is important for all photos and colors that extend to the edge of the page. Due to the risk of a slight shift in cutting, when these elements bleed off the side of the page, you are guaranteed not to have a white strip along the side of your page. So make sure you extend the images all the way out to the bleed line.

When you are happy with your design, it’s time to download the print files. Start by clicking the download button in the top right. Under “File Type,” make sure “PDF Print” is selected. (Not PDF Standard). Also, make sure “Crop marks and bleed” are checked. While we do not require crop marks on our files, your file must contain bleed. This setting will give you more bleed than needed, but it’s better to have more than not enough. Then lastly, click “Download” to receive your files.”

It’s also important to download your files in single-page PDFs. So one file for the front. One file for the back.

Now that you have your files, you are ready to place your print order through your Primoprint account.

Simply drag and drop the provided pdf file into the artwork field when prompted to upload your files. Once the file loads, you’ll notice a few errors.

  • Artwork dimensions exceed the expected size. This is due to the extra bleed, and crop marks Canva provides.

  • Font issues. This is due to the way Canva converts its web fonts.

  • The object uses RGB. This error is caused by the web application creating files in RGB while print programs create the file in CMYK. Our system will automatically convert the files to CMYK for you. But please note: that some RGB colors do not convert exactly to CMYK, so there may be a shift in color.

When you see these three errors with Canva files, don’t panic. These are expected and will not affect disrupt your print. One important thing to remember is that our team of Processors double-check all files before going to production. They will see the exact error messages you received and let you know if there are any actual file concerns before printing.

ALERT: Please flatten any files you upload with our order if you can. Failure to do so can result in incorrect color(s) printing within your artwork files. If you cannot flatten your files, please alert us in your order notes stating the files were downloaded from Canva and need to be flattened.”

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