While we make every effort to meet or exceed quoted shipping and delivery dates, Primoprint turnaround times are not guaranteed.

The quoted production turnaround cannot begin until the Processing Team has approved all files for print and any applicable proofs have been approved by the customer.

Orders approved for print by 12 pm ET Monday through Friday, will typically begin production the same business day. Orders approved after this cutoff should begin the following business day. We’re unable to offer rush production at this time.

Once complete, orders are shipped with UPS, and transit will begin either the same or the following business day, depending on completion time. We offer a variety of shipping services via UPS, including expedited options like Next Day Air, Next Day Air Saver, 2 Day Air, and 3 Day Select. However, please note that as of March of 2020, UPS no longer guarantees the delivery timeline with these services.

Please keep in mind that a variety of issues including but not limited to equipment failure, production errors, and weather conditions may create unplanned delays. We recommend that each customer allow some extra time for their order to arrive in order to account for any unforeseen circumstances.

If your order is time-sensitive or if you have any questions about the information above, please contact our Customer Service Team before placing your order.